Refund & Cancellation Policy
Last updated: September 23, 2026
This page explains the guarantees shown on our site and how they work. Because we do not currently collect payment through the website, refunds apply only to amounts you have actually paid. Where no payment has been taken, a “refund” simply means you are not charged.
No payment is taken to apply
Applying and being matched costs you nothing on the site today. If we ever begin charging, we will agree the terms with you in advance and update this policy.
Placement guarantee
If we cannot match a student with a suitable preceptor, the student is not charged, and any amount already paid toward that placement is refunded. This depends on the student providing accurate program requirements and staying responsive to the coordinator.
We will tell you if we conclude that we cannot find a suitable match, rather than leaving your application open indefinitely.
Cancellations
You may cancel before your preceptor accepts the rotation. If you have paid a deposit or fee, it is returned to you; if you have not paid anything, there is simply nothing to refund. (No deposit is collected today.)
Replacement guarantee
If a confirmed rotation does not meet expectations, tell us within 7 days of the rotation start date. We will either arrange a replacement preceptor or refund what was actually paid.
How refunds are made
Because any payments are handled directly (for example, by invoice) rather than through the website, refunds are returned by the same method used to pay. There is no automated or card-based refund process.
How to request a refund or cancellation
Email info@preceptorsync.com and we will help.
Changes
We may update this policy; we will post changes here with a new “Last updated” date.